How To: Seamlessly Introduce New Technologies

    Feb 14, 2019 | Posted by Michael Campbell

    The world is changing fast. New technologies and innovations are changing the way organisations do business and those who do not react appropriately are often left behind. Most concerns faced by leaders can often be successfully addressed with an effective change management strategy. As the implementation of new technologies can increase strain on the relationship between managers and employees, leaders have to support them in addressing real concerns that could otherwise generate significant resistance to effective change and ROI delivery. The process of change management has progressed from simply something that happens by accident in an organisation to an organisation-wide discipline. The CMC Prosci Certified Practitioner Programme is a 3-day course that equips individuals with the tools and methodology required to quantify and deliver the proportion of benefits that are directly related to people changing the their ways of working - the people side of change - for individual projects.

    Prior to attending the CMC Prosci Certified Practitioner Programme, defining the purpose of your change, the desired business results and identifying who is directly impacted by this change helps to establish a strong foundation for effective change management. In the training we build out the components of a customised and scaled change management strategy to deliver the expected results.

    When creating a change management strategy there are a number of steps important to ensure success:

    1. Explain the reasons for change

    Answering 3 critical questions; why do we need to change? why now? and what if we don't change? help to clarify the purpose of a change, allowing employees and managers to make an informed and active choice to participate in the change.

    2. Size the impact

    One of the next steps is to determine which functional groups in the organisation will be directly impacted by the change and by how much. This is one of the inputs that gives us an opportunity to correctly customise and scale our change management strategy.

    3. Communicate the expected benefits

    The benefits of the change can be clearly outlined to all employees using a variety of communication tools and techniques. It is important, for example, to ensure that all impacted employees receive clear consistent reasons for the change at least 5 to 7 times.

    4. Active and visible participation by sponsors is key

    If the senior most leader responsible for delivering the ROI of your change is an effective "sponsor" of that project then according to Prosci Best Practices research there is a 72% chance of your change meeting its business objectives. It is hard to underplay how important effective sponsorship is in the context of change success.

    While we have shared just some of the recipe for change success above, if you are intrigued and wish to find out more best practices and apply them to your change project then please consider participation in the CMC Prosci Certified Practitioner Programme with us in UK, Singapore or Italy during 2019.  Download the course brochure for our Prosci Certified Practitioner Programme to discover more.


    Topics: change management certification