Becoming great at change does not happen by chance. It takes an intentional and concerted effort to build change management competencies and practices throughout the organisation.

When you begin treating and managing the effort to institutionalise change management as a project and a change, you have embarked on what we call Project ECM. This includes:

• Treating deployment like an initiative
• Recognising how change management is currently done in your organisation
• Deciding how change management will look as an enterprise capability
• Moving from the current status to where change management is embedded in the organisation
• Mobilising the technical and people side of Project ECM